Family Violence Policy
Helping Customers affected by Family Violence
Protecting the wellbeing of our customers and employees is paramount for RM Specialty, and we recognise that family violence can take many forms, including physical abuse, psychological abuse and financial or economic abuse.
We have procedures in place to support both customers and employees experiencing the effects of family violence, including protection of private information, financial hardship assistance, ongoing staff training, and readily accessible referral points for expert advice when needed.
A list of referral services offering assistance for domestic and family violence, financial issues, stress and mental health is provided below.
We approach all interactions with our customers and staff, including situations involving family violence, with empathy and respect. If you have any concerns, questions or require assistance, please contact us on 02 9453 4797 or janine@
Referral Services
Domestic and family violence – 1800 RESPECT
National sexual assault, domestic and family violence counselling and information referral service, available 24 hours a day, every day of the year.
Phone: 1800 RESPECT or 1800 737 732 (24hr)
Website: www
Financial assistance – National Debt Helpline
Not-for-profit service providing assistance with debt problems. Professional financial counsellors offer a free, independent and confidential service.
Phone: 1800 007 007 (Mon-Fri, 9.30am to 4.0pm)
Website: www
Addiction – Counselling Online
Providing free support to people affected by alcohol and other drugs, for free 24/7.
Website: www
Addiction – Gambling Help Online
Free support for anyone affected by gambling in Australia.
Phone: 1800 858 858 (24 hr)
Website: www
Stress, Mental Health and support
Beyond Blue
Provides information and support to help everyone in Australia achieve their best mental health, whatever their age and wherever they live.
Phone: 1300 224 636 (24hr)
Website: www
Lifeline
National charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Phone: 13 11 14 (24 hour)
Website: www
MensLine
Free, 24/7 help, support, referrals and counselling services for men via telephone, online and video.
Phone: 1300 78 99 78 (24 hr)
Website: www
QLife
Nation-wide telephone and web-based service to support lesbian, gay, bisexual, transgender and intersex (LGBTI) people of all ages.
Phone: 1800 184 527 ( 7 days, 3pm-midnight)
Website: www
eHeadspace
Provides free online support and counselling to young people 12-25 and their families (24 hr).
Website: www